@BlackBerryHelp Contacts lost after installing OS 7.1.0.991 Bundle 2705 to my Blackberry Bold 9930 http://t.co/QckwYLz31e
— Suzanne B. (@suzanneisabella) June 28, 2013
Jun 28, 2013
Tweet to @BlackBerryHelp
Contacts lost after installing OS 7.1.0.991 Bundle 2705 to my Blackberry Bold 9930
Blackberry Support,
I am hoping that you might be able to help me. I updated my Blackberry Bold 9930 to the OS 7.1.0.991 Bundle 2705, earlier this week (on my desktop, using Blackberry Desktop software). I thought that everything was going well; but at the end of the install/upgrade, this message appeared:
Your BlackBerry! Device Software is updated and you can safely disconnect your device.
Warmings were encountered during the loading process:
Application data could not be restored to the device. The backup data file has been
saved to (file name/location within my computer) You can use the Desktop Software
Backup/Restore tool to restore this information.
Warmings were encountered during the loading process:
Application data could not be restored to the device. The backup data file has been
saved to (file name/location within my computer) You can use the Desktop Software
Backup/Restore tool to restore this information.
I looked at the screen of my phone and could see that the background on my screen had not been restored, for example, and so I went ahead and used the backup/restore tool (along with the file mentioned) to restore that info. Upon completion, my screen looked the way that it had before and so I assumed it to be a good indication that the upgrade/installation had gone fairly smoothly. The problem that I ran across, however, once I exited the desktop software and disconnected my phone from my computer, is that only a fraction of the contacts on my phone are still in place. (I had approx 3,000 - I now have 600? Looks to me like maybe only the recent contacts were restored?)
Getting all of my contacts back/restored is more important to me than having the OS 7.1.0.991 Bundle 2705 installed and so I went back to the most recent backup file that the Desktop Software had created from my phone and stored on my computer (an hour or so before having updated/installed the 7.1.0.991 Bundle 27050) - and I went ahead and restored my phone with that, hoping that my contacts would be restored. (I did not do a wipe of my phone or anything like that.) No such luck.
I am wondering if you have any suggestions of where I might be able to find/locate all of my contacts and/or how I might get them back? I never used Backup Assistant on my phone (as I had assumed that my contacts were part of what my Desktop Software was backing up, each time) - and I also do not use BBM and so I do not know whether that function of my phone could be helpful or not.
I am a bit at a loss. I've been using Blackberry devices (old-school pager-type, Pearl, Curve, Bold, etc) for 11 years now but am feeling frustrated and losing patience. I consider myself relatively tech-savvy but am losing patience with the brand.
Thanks,
suzanne
Getting all of my contacts back/restored is more important to me than having the OS 7.1.0.991 Bundle 2705 installed and so I went back to the most recent backup file that the Desktop Software had created from my phone and stored on my computer (an hour or so before having updated/installed the 7.1.0.991 Bundle 27050) - and I went ahead and restored my phone with that, hoping that my contacts would be restored. (I did not do a wipe of my phone or anything like that.) No such luck.
I am wondering if you have any suggestions of where I might be able to find/locate all of my contacts and/or how I might get them back? I never used Backup Assistant on my phone (as I had assumed that my contacts were part of what my Desktop Software was backing up, each time) - and I also do not use BBM and so I do not know whether that function of my phone could be helpful or not.
I am a bit at a loss. I've been using Blackberry devices (old-school pager-type, Pearl, Curve, Bold, etc) for 11 years now but am feeling frustrated and losing patience. I consider myself relatively tech-savvy but am losing patience with the brand.
Thanks,
suzanne
Jun 27, 2013
Cozi app/website feedback: Confusion locating customer service, good customer service (once located) & annoying/redundant upgrade-to-Gold ad to current Gold members
(sent in to Cozi customer service - using their "Contact customer care" form, located here - on Thurs, June 27 2013)
THIS IS A QUESTION RELATED TO COZI.
I was really into the app when I first began using it (earlier this year) but little by little I am losing interest/affection for it. While I am writing you this email I wanted to take the opportunity to suggest that Cozi/USCellular might consider putting some kind of logo/link/button on the USCellular customer service page that says "Cozi customer service here" or "Are you a Cozi subcriber? Click here!". When I was a regular (read: Free) Cozi subscriber, Cozi advertised "Priority support: Go right to the front of the line with top priority email-based customer support!" as one of the many perks that I would get if I upgraded to Cozi Gold:
I'm sure that someone else must have raised this point - but I just want to express how CONFUSING it is for a Cozi Gold subscriber (looking for support) to actually understand how/where to go for support. On the Cozi Gold page, there is a link provided - but when the US Cellular page pops up - with no Cozi logo anywhere, no mention of Cozi anywhere (like "Cozi members, click here!" for example)
- even when the customer is completing this form that I am currently completing right now, there is not even an option within the "Topic" drop-down box for "Cozi issue/question". I do not mean to be a marketing nerd but I really dig your app/service and I would like to see it continue doing well, becoming more and more popular, getting more and more users, etc - and so I am passing along this question/suggestion. When I upgraded to Cozi Gold (with the understanding that I would receive "Priority support: Go right to the front of the line with top priority email-based customer support!", if ever I needed it) and then had a hard time actually finding/locating that customer support, when I actually did need it, I felt resentful for having upgraded to Cozi Gold under that pretense.
Aside from that above issue, I would like to point out that the Cozi customer service does seem to be very good (once the customer understands/guesses where to send their concern/issue/question). When I already used this customer service form within the US Cellular site (the same one that I am completing right now), I recall receiving a relatively quick response to my question/issue. In addition, I have been impressed with the Cozi page on Facebook - the response by the Page to customer questions/comments, there. So that is very cool.
Anyway, neither of the above two things (difficulty locating Cozi customer support and the good customer support, once it is located) is the reason that I came here today. The reason that I came here today was to ask/complain/indicate annoyance/confusion regarding the new message (ad) that I saw when I logged onto my Cozi desktop app, this morning. Under the "Our Family" heading within my home page, today, I saw this message:
2 Reasons You’ll Want to Start the Summer with Cozi Gold
See more of the summer calendar on the go with Cozi Gold's mobile month view, and get a free photo book from Shutterfly when you upgrade!
Under the message were the highlit words "Read more"; when I clicked on them I was taken to a generic page with more info:
I was confused as to why I was seeing this message about upgrading to Cozi Gold - wondered if maybe my subscription to Cozi Gold had been cancelled? When I looked at the top of this generic page, it said "sign in / sign up" and so I thought that maybe I was seeing the message because I had not been logged into my profile under the Cozi website. I signed in on the website and went to my homepage, there - but I am still seeing the message there.
I went back to that page about "2 Reasons You’ll Want to Start the Summer with Cozi Gold" and realized that it was actually an entry within the Cozi blog. I scrolled down the page and saw one comment under the blog entry from a fellow customer who was one step ahead of me:
I can appreciate the marketing - but just wanted to let you know that it was confusing/frustrating to receive the message on my home page when I am already a Cozi Gold subscriber. When I realized that Cozi put this message/ad on my home page on purpose - with no regard to my status as a current Cozi Gold subscriber - it made me annoyed.
Again, I love(d) the Cozi app/website/service, back when I began using it earlier this year - I am writing in hopes of communicating to you some ideas/suggestions/feedback in order to contribute/ensure the continued success of the app/service.
Thanks for listening!
Suzanne B.
Cozi user since 4/2013
ps - My very last observation/suggestion for today would be that Cozi does have a profile on Twitter but that it does not list "Follow Cozi on Twitter" under the "Extras" section of a member's homepage (bottom-right area of my Cozi home screen?)
- nor is the Twitter profile listed on the Cozi facebook page
A suggestion would be that links to the Cozi profile on Twitter be listed under the "Extras" section of the member's homepage and also on the Cozi facebook page in order to boost Cozi's twitter followers
(sent in to Cozi customer service - using their "Contact customer care" form, located here - on Thurs, June 27 2013)
THIS IS A QUESTION RELATED TO COZI.
I was really into the app when I first began using it (earlier this year) but little by little I am losing interest/affection for it. While I am writing you this email I wanted to take the opportunity to suggest that Cozi/USCellular might consider putting some kind of logo/link/button on the USCellular customer service page that says "Cozi customer service here" or "Are you a Cozi subcriber? Click here!". When I was a regular (read: Free) Cozi subscriber, Cozi advertised "Priority support: Go right to the front of the line with top priority email-based customer support!" as one of the many perks that I would get if I upgraded to Cozi Gold:
I'm sure that someone else must have raised this point - but I just want to express how CONFUSING it is for a Cozi Gold subscriber (looking for support) to actually understand how/where to go for support. On the Cozi Gold page, there is a link provided - but when the US Cellular page pops up - with no Cozi logo anywhere, no mention of Cozi anywhere (like "Cozi members, click here!" for example)
- even when the customer is completing this form that I am currently completing right now, there is not even an option within the "Topic" drop-down box for "Cozi issue/question". I do not mean to be a marketing nerd but I really dig your app/service and I would like to see it continue doing well, becoming more and more popular, getting more and more users, etc - and so I am passing along this question/suggestion. When I upgraded to Cozi Gold (with the understanding that I would receive "Priority support: Go right to the front of the line with top priority email-based customer support!", if ever I needed it) and then had a hard time actually finding/locating that customer support, when I actually did need it, I felt resentful for having upgraded to Cozi Gold under that pretense.
Aside from that above issue, I would like to point out that the Cozi customer service does seem to be very good (once the customer understands/guesses where to send their concern/issue/question). When I already used this customer service form within the US Cellular site (the same one that I am completing right now), I recall receiving a relatively quick response to my question/issue. In addition, I have been impressed with the Cozi page on Facebook - the response by the Page to customer questions/comments, there. So that is very cool.
Anyway, neither of the above two things (difficulty locating Cozi customer support and the good customer support, once it is located) is the reason that I came here today. The reason that I came here today was to ask/complain/indicate annoyance/confusion regarding the new message (ad) that I saw when I logged onto my Cozi desktop app, this morning. Under the "Our Family" heading within my home page, today, I saw this message:
2 Reasons You’ll Want to Start the Summer with Cozi Gold
See more of the summer calendar on the go with Cozi Gold's mobile month view, and get a free photo book from Shutterfly when you upgrade!
Under the message were the highlit words "Read more"; when I clicked on them I was taken to a generic page with more info:
I was confused as to why I was seeing this message about upgrading to Cozi Gold - wondered if maybe my subscription to Cozi Gold had been cancelled? When I looked at the top of this generic page, it said "sign in / sign up" and so I thought that maybe I was seeing the message because I had not been logged into my profile under the Cozi website. I signed in on the website and went to my homepage, there - but I am still seeing the message there.
I went back to that page about "2 Reasons You’ll Want to Start the Summer with Cozi Gold" and realized that it was actually an entry within the Cozi blog. I scrolled down the page and saw one comment under the blog entry from a fellow customer who was one step ahead of me:
I can appreciate the marketing - but just wanted to let you know that it was confusing/frustrating to receive the message on my home page when I am already a Cozi Gold subscriber. When I realized that Cozi put this message/ad on my home page on purpose - with no regard to my status as a current Cozi Gold subscriber - it made me annoyed.
Again, I love(d) the Cozi app/website/service, back when I began using it earlier this year - I am writing in hopes of communicating to you some ideas/suggestions/feedback in order to contribute/ensure the continued success of the app/service.
Thanks for listening!
Suzanne B.
Cozi user since 4/2013
ps - My very last observation/suggestion for today would be that Cozi does have a profile on Twitter but that it does not list "Follow Cozi on Twitter" under the "Extras" section of a member's homepage (bottom-right area of my Cozi home screen?)
- nor is the Twitter profile listed on the Cozi facebook page
A suggestion would be that links to the Cozi profile on Twitter be listed under the "Extras" section of the member's homepage and also on the Cozi facebook page in order to boost Cozi's twitter followers
(sent in to Cozi customer service - using their "Contact customer care" form, located here - on Thurs, June 27 2013)
Jun 26, 2013
Missing contacts after installed 7.1.0.991 (Bundle 2705) on my Blackberry Bold 9930
Saw an alert yesterday on my Blackberry Bold 9930 indicating that I needed to install a software update to my phone. Hooked it up to my computer so that Blackberry Desktop Software would automatically launch - subsequently backing up everything on my phone – after which I would go ahead and install the new software.
Everything seemed to go fine – I was working on some other
stuff on the computer at the same time but I am pretty sure that the Blackberry
Desktop Software required a preliminary update, as well? I continued working on
other projects as the desktop software and my phone worked together to get
everything updated.
When everything seemed to have stopped, I looked down at my phone and began to feel anxious when I saw that, after having restored itself, nothing looked as it used to. (Background, icons, etc all looked generic.) I looked at the
Blackberry Desktop Software screen and saw this message:
Your BlackBerry! Device Software is updated and you can safely disconnect your device.
Warmings were encountered during the loading process:
Application data could not be restored to the device. The backup data file has been
saved to (file name/location within my computer) You can use the Desktop Software
Backup/Restore tool to restore this information.
I very carefully copied this message and did what it had said to do, using Desktop Software Backup/Restore to restore the above-mentioned file to my phone. (Pat self on back, seemed to work great, proud of myself, etc. lol)
It was not until later (once I had disconnected from the desktop software and was driving home, trying to make a phone call) that I realized that only a fraction of my contacts (600/2900) had been restored. (As you can imagine, this messes up the appearance of the messages/text inbox.)
A quick internet search today (using terms like "blackberry bold 7.1 bundle 2705 contacts lost") did not yield any specific solution-focused results. My specific problem does not seem to be a widespread problem.
My next idea was to go into the backup file that the Desktop Software had created (prior to having installed the installing the 7.1.0.991 on my Bold) and to restore just the contacts portion of that backup file to my phone.
No dice - the "address book" portion of the backup files that the desktop software creates "are read-only data-types and cannot be restored"???
So that is where I am now - I am leaning towards just using that backup file restoring the phone to the state that it was, prior to installation of the Bundle.
Suggestions? Ideas?
Google Chrome / Shockwave Flash conflict
I am loving Google products, IN GENERAL, right now. I've used Gmail for years but just began using Blogger about two months ago, in order to make/build blog-based websites. (Check them out here.)
I even switched over to using Google Chrome as my default browser. (I had previously used Internet Explorer.) Overall, I am enjoying it - especially for using the Google products like Blogger, Adsense, Google Analytics, etc - but I do occasionally run into a problem (examples: printing out certain forms from the internet, viewing certain pages on the internet, using certain intranet pages at work, etc) and so in those instances I open up an Internet Explorer window to complete the task at hand.
HOWEVER. I have recently been running into this Google Chrome / Shockwave Flash conflict and it is DRIVING ME NUTS.
At first, I was encountering a "The following plug-in has crashed: Shockwave Flash" error message. An internet search using the error message led me to the HowToGeek website, where they address this conflict in a blog post. I learned that the problem is a well-known one and has to do with the fact that Google Chrome has its own built-in Flash. The post was easy-to-understand and included plenty of images along with detailed instructions on how to hopefully fix the problem - I even learned this cool trick:
Unfortunatetly, I do not think that the Chrome/Shockwave conflict that I am experiencing was due to the problem that the HowToGeek website explained; when I pulled up the list of plug-ins, I could see that there was only one entry for Flash. However, their post did give me the idea to temporarily solve my problem by disabling Chrome’s internal installation of Flash.
I continued working in Google Chrome without further conflict and was pretty proud of myself for having "solved" the problem - until I began seeing error messages on certain Flash-friendly websites, indicating that I needed to install Flash in order to see all of the content within their page.
I pulled up the HowToGeek blog post again and scrolled down the page, where they mentioned Adobe’s Flash download page.
I even switched over to using Google Chrome as my default browser. (I had previously used Internet Explorer.) Overall, I am enjoying it - especially for using the Google products like Blogger, Adsense, Google Analytics, etc - but I do occasionally run into a problem (examples: printing out certain forms from the internet, viewing certain pages on the internet, using certain intranet pages at work, etc) and so in those instances I open up an Internet Explorer window to complete the task at hand.
HOWEVER. I have recently been running into this Google Chrome / Shockwave Flash conflict and it is DRIVING ME NUTS.
At first, I was encountering a "The following plug-in has crashed: Shockwave Flash" error message. An internet search using the error message led me to the HowToGeek website, where they address this conflict in a blog post. I learned that the problem is a well-known one and has to do with the fact that Google Chrome has its own built-in Flash. The post was easy-to-understand and included plenty of images along with detailed instructions on how to hopefully fix the problem - I even learned this cool trick:
To see a list of all the plug-ins installed in Chrome, type about:plugins in the address bar
Unfortunatetly, I do not think that the Chrome/Shockwave conflict that I am experiencing was due to the problem that the HowToGeek website explained; when I pulled up the list of plug-ins, I could see that there was only one entry for Flash. However, their post did give me the idea to temporarily solve my problem by disabling Chrome’s internal installation of Flash.
I continued working in Google Chrome without further conflict and was pretty proud of myself for having "solved" the problem - until I began seeing error messages on certain Flash-friendly websites, indicating that I needed to install Flash in order to see all of the content within their page.
I pulled up the HowToGeek blog post again and scrolled down the page, where they mentioned Adobe’s Flash download page.
Cozi app
Things I love about the product/service/app
-Interface/design: fresh, colorful
-Blackberry has an app for it! (This is rare)
-Android has an app for it
-Very accessible through their social media accounts
Things I don't care for
-Cannot search appointments/events
-Customer service: goes to US Cellular?
Jun 20, 2013
Walgreens website (Balance Rewards, credit for lost points, etc)
Wow. Awesome. I picked up a prescription at Walgreens, yesterday, and realized/remembered as I was driving away that I had forgotten to give the pharmacist/cashier my Balance Points card. I made a mental note to myself to log onto my profile later with my receipt in hand and get credit for the points.
And so I just did that – and it was super easy! I logged on (website allows me to select option to remembers my log-in ID, super-helpful, love that in this day and age when I have 4 million log-in IDs/passwords for every website on the web) and immediately saw a link on the screen for “Credit for missing points »” – I don’t have to dig around the site, I don’t have to go to “Frequently Asked Questions”, I don’t have to submit some confidential message to customer service through the website, I don’t have to call in and/or use an automated system, I don’t have to look up an email address for customer service and then log onto my email in a separate browser and then wait 48 hours for a response, etc etc etc.
A smaller window pops up, asking me how I would like to look up my missing points – and offers me three different options. I select “Store Receipt” and it has two simple boxes to complete, along with a “Submit” button underneath. It has a picture of a sample receipt next to these boxes along with the information on the sample receipt clearly/simply circled so that I can understand where on my own receipt I should look for this information to complete the two boxes.
I enter a 20-digit code from my receipt but it is not necessary for me to enter the “dashes” between every set of four digits. When I submit the information, it does not say “Error – you need to go back and re-enter your number with dashes entered between the numbers. The system accepts my 20-digit number as I enter it, without dashes. (You laugh but it is these small-but-simple things that contribute to the simplicity/user-friendliness of a site and make the user either want to return to a website – or not.
The best part of the whole transaction was when I hit “submit”, the system quickly identified my missing points in the system and credited them to my account immediately. One of the first screens had let me know that it may take some time for my missing points to be credited to my account – and so it was a pleasant surprise to see my balance increase immediately/automatically.
I appreciate the simplicity of your website – how easy it is to use (I use it a few times a week – between uploading/ordering photos, logging onto Balance Rewards, checking out weekly circular/ad, looking at “Steps” program, etc). I just wanted to write this all down and let you know.
Thanks so much,
Suzanne
Jun 4, 2013
Cozi Customer Service not really that helpful, actually
---------- Forwarded message ----------
From: Customer Resolution Support <CustomerResolutionSupport@uscellular.com>
Date: Tue, Jun 4, 2013
Subject: RE: U.S. Cellular Customer Service Online Request
Questions/Comments: Hey there - I love love love the Cozi app (I upgraded right away to Cozi Gold - use the desktop app at work, the mobile app on my BlackBerry and just started using the Android app on my brand-new ASUS nexus 7 tablet that I got for Mother's Day!). I was just wondering if there is anyone else experiencing trouble printing out their calendar since upgrading to Adobe Acrobat? (In particular anything more than "this week" - for example, when I try now to "Print Next Few Weeks"?) Also my other question is I am no longer able to find option "send this list to another family member's cell phone"? I swear I used to be able to do that, when I first started using Cozi, a couple months ago?!? Thanks
Date: Tue, Jun 4, 2013
Subject: RE: U.S. Cellular Customer Service Online Request
Good Afternoon Suzanne,
I really appreciate you taking the time to write to us. I sincerely apologize for the long delay in my response and I want to thank you for patiently awaiting my reply. I understand your concern with not being able to print or send your lists to family members. I am more than happy to provide you with information that you may find helpful.
I was unable to find any known issues with this application. Unfortunately, we do not support third party applications so I wouldn’t be able to provide extensive troubleshooting steps to resolve that issue. However, I recommend deleting the application and then reinstalling it to see if that will resolve the issue. I am sorry that I couldn’t be more assistance to you.
Thank you Suzanne for your time and allowing me the opportunity to assist you. If you have any questions or concerns please do not hesitate to contact us at 888-944-9400. I hope you have a great day!
Stephanie R.
Customer Resolution Support
U.S.Cellular|”Hello Better”
From: Suzanne Benson [mailto:suzanne.isabella@
Sent: Thursday, May 23, 2013 2:49 PM
To: Customer Resolution Support
Subject: OLR2930610 U.S. Cellular Customer Service Online Request
Sent: Thursday, May 23, 2013 2:49 PM
To: Customer Resolution Support
Subject: OLR2930610 U.S. Cellular Customer Service Online Request
Questions/Comments: Hey there - I love love love the Cozi app (I upgraded right away to Cozi Gold - use the desktop app at work, the mobile app on my BlackBerry and just started using the Android app on my brand-new ASUS nexus 7 tablet that I got for Mother's Day!). I was just wondering if there is anyone else experiencing trouble printing out their calendar since upgrading to Adobe Acrobat? (In particular anything more than "this week" - for example, when I try now to "Print Next Few Weeks"?) Also my other question is I am no longer able to find option "send this list to another family member's cell phone"? I swear I used to be able to do that, when I first started using Cozi, a couple months ago?!? Thanks
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