Showing posts with label feedback. Show all posts
Showing posts with label feedback. Show all posts
Nov 14, 2013
Angie's List frustrating
Overwhelmed with emails selling Angie's List services, products, local businesses, etc.. On the business side I am frustrated with the "Fetch" service - it takes THREE MONTHS between each time I am allowed to submit new contact info for my clients? That is three months of missed time that people could be submitting reviews and potential clients could be reviewing them. Then when I go to look at my Fetch system again, I see no record of exactly which customers I have already submitted info for - and so I cannot tell which customers I need to submit contact info for or which ones I already have done so. The "Fetch" system seems to me to be a thinly-veiled campaign for Angie's List to gain new members. (Which brings me to my final frustration - the fact that my customers have to have (or enroll to have) an Angie's List profile in order to submit a review.) Ugh. I'm already setting up profiles on other sites like Thumbtack. Angie's List is ok but feels snobby and also overly agressive about getting new customers.
Aug 20, 2013
Re: Buffer: Anything between Awesome and Business?
From: Buffer <hello@bufferapp.com>
Date: Tue, Aug 20, 2013 at 2:59 PM
To: Suzanne
To: Suzanne
Hey Suzanne!
Thank you so much for the email! I can understand exactly where you are coming from. I apologize that at the moment, I don't have a great answer for you. We don't currently have an ad-hoc way to add more accounts. The plans are pretty well set at the level you see. However, this is an area that the team is always revisiting and making sure it is the best approach. So, that is to say, that there could be changes in the future but not clear when.
Sorry that I can't really solve this one right now for you. You could always sign up for the free-trial and test it out and see if it makes sense. Maybe with the coming release of Google Plus Pages, you will find it is the right time after all? I'm not trying to sell you on something you don't need - I just wanted you to have all of the info I have! :)
--
Brian
Thank you so much for the email! I can understand exactly where you are coming from. I apologize that at the moment, I don't have a great answer for you. We don't currently have an ad-hoc way to add more accounts. The plans are pretty well set at the level you see. However, this is an area that the team is always revisiting and making sure it is the best approach. So, that is to say, that there could be changes in the future but not clear when.
Sorry that I can't really solve this one right now for you. You could always sign up for the free-trial and test it out and see if it makes sense. Maybe with the coming release of Google Plus Pages, you will find it is the right time after all? I'm not trying to sell you on something you don't need - I just wanted you to have all of the info I have! :)
Please don't hesitate to reach out if you have any more questions at all - I am here to help!
Cheers,
Brian
--
Brian
P.S. We're always around and love hearing from you. Please get in touch if you want to ask something or even just to say hello :-)
Buffer: Anything between Awesome and Business?
From: Suzanne
Date: Tue, Aug 20, 2013 at 2:39 PM
To: Buffer <hello@bufferapp.com>
To: Buffer <hello@bufferapp.com>
Hey there,
I am loving Buffer (thanks!) but finding myself stuck between outgrowing-the-Awesome-Plan and Not-quite-big-enough-for-the-Business Plan. Is there any option yet for something in between - say, 18 accts for $30/month?
Thanks for all you do,
Suzanne
Aug 16, 2013
Hey @Buffer what are chances of getting something btween #Awesomeplan and #Businessplan - say, like 18 accts for $30/mo? #pleasepleaseplease
Hey @Buffer what are chances of getting something btween #Awesomeplan and #Businessplan - say, like 18 accts for $30/mo? #pleasepleaseplease
— Suzanne Isabella (@suzanneisabella) August 16, 2013
Aug 8, 2013
Re: Goodbye @googleadsense, hello @VigLink!
Hey @suzanneisabella Excited to have you on board rt: 14K+ hits on my 4 sites over 4 mos... Goodbye @googleadsense, hello @VigLink!...
— VigLink (@VigLink) August 8, 2013
Aug 7, 2013
Small token of appreciation... #welovebuffer
Hey @buffer we use u for EVERYTHING we do, putting button on website was the LEAST we could do http://t.co/QLsv61FzhQ pic.twitter.com/o3hDeT5efz
— Suzanne B. (@suzanneisabella) August 8, 2013
Goodbye @googleadsense, hello @VigLink
14K+ hits on my 4 sites over 4 mos = $11.36, TOTAL?!? Goodbye @googleadsense, hello @VigLink! #excited #learningasigo pic.twitter.com/VO2tGtLdBA
— Suzanne B. (@suzanneisabella) August 8, 2013
Aug 2, 2013
Loving the "Canned responses" lab within gmail
OMG I am LOVING this new-to-me lab, "Canned responses". I didn't know that it existed and literally went in search of another email provider (I'm sorry, I feel guilty saying that but I wanna be honest) because I wanted to create/use different email signatures. Previously in gmail the only thing I could think of was to save "drafts" of commonly sent emails - and then copy/paste the msg into new email, each time. I ran across this gmail feature the other day while I was looking for a solution for my business - found this lab in an article here (woo-hoo! So excited, I even posted it on my blog) and enabled it in the internal email for my business within my Google Business apps. I was not aware that it exists within personal (non-business) email, though - and so I just opened up one of my personal gmail accounts to check - and it is! Woo-hoo!!! So excited. Thanks for creating this feature. I think that you should publicize it more - I know that I will do my part to let other people know about it!
In particular, one way that I am plannig to use it is in response to ads or in emailing potential customers. One business we have is a flooring company (858 Flooring - Serving MD, PA, VA, DE & WV) - when we reply to ads on Craigslist or send emails to possible clients for the first time, we want to include lots of information about the business (complete with links, etc) but these emails may be a bit different from one another, depending who is going to receive the email, whether it is a "cold inquiry" or more of a response to a particular type of ad. Anyway, the only way that we did this before was (as I mentioned) to keep saved "drafts" and use them as "templates" - when we wanted to use one, we would open it up and "copy" it, then "paste" it into a new email. Because I (office manager) made up this crude little system (lol) it made sense to me - and the owner of the company could even use it, once I showed him how to do it, a couple of times. (We both use the same work email account.) As you can imagine, though, I noticed the other day that one of our little "templates" in the "saved drafts" folder was gone - no doubt one of us accidentally opened it up and completed the address field and then hit "send", rather than copy/paste it into a new email message. What I am looking forward to about the "canned responses" feature is how easy it looks like it will be to use - it is literally a drop-down menu, followed by selecting one of the saved 'templates'. Love it.
The only similar feature I have seen is in Outlook, where it is possible to create/use/insert various email "signatures". I am embarassed to say that I went searching yesterday for some kind of similar online solution/alternative - some web-based email provider that would allow me to save/insert various email signatures. I checked out Outlook.com (super confusing - plus they don't offer that option, waste of my time to look and download emails from one of my accounts) and then I found a post about Windows Live Mail, which was going to be my next investigation. (I manage two businesses, ten email accounts, etc - I am slowly trying to come up with some way to centralize my email in one place - but to keep it all online so that I can access it from various computers - home, office, etc.) Needless to say, it is a process - but your "canned responses" lab is going to make it that much easier, for sure.
Thank you!
Suzanne
Suzanne Isabella Marketing
ps - On a side note, I have been committing to the Google suite of products - both at home and at work. It's tough sometimes (Google Chrome / Adobe Shockwave conflict, anyone???) but it's things like this pleasant surprise "Canned Responses" lab that make it easier :)
In particular, one way that I am plannig to use it is in response to ads or in emailing potential customers. One business we have is a flooring company (858 Flooring - Serving MD, PA, VA, DE & WV) - when we reply to ads on Craigslist or send emails to possible clients for the first time, we want to include lots of information about the business (complete with links, etc) but these emails may be a bit different from one another, depending who is going to receive the email, whether it is a "cold inquiry" or more of a response to a particular type of ad. Anyway, the only way that we did this before was (as I mentioned) to keep saved "drafts" and use them as "templates" - when we wanted to use one, we would open it up and "copy" it, then "paste" it into a new email. Because I (office manager) made up this crude little system (lol) it made sense to me - and the owner of the company could even use it, once I showed him how to do it, a couple of times. (We both use the same work email account.) As you can imagine, though, I noticed the other day that one of our little "templates" in the "saved drafts" folder was gone - no doubt one of us accidentally opened it up and completed the address field and then hit "send", rather than copy/paste it into a new email message. What I am looking forward to about the "canned responses" feature is how easy it looks like it will be to use - it is literally a drop-down menu, followed by selecting one of the saved 'templates'. Love it.
The only similar feature I have seen is in Outlook, where it is possible to create/use/insert various email "signatures". I am embarassed to say that I went searching yesterday for some kind of similar online solution/alternative - some web-based email provider that would allow me to save/insert various email signatures. I checked out Outlook.com (super confusing - plus they don't offer that option, waste of my time to look and download emails from one of my accounts) and then I found a post about Windows Live Mail, which was going to be my next investigation. (I manage two businesses, ten email accounts, etc - I am slowly trying to come up with some way to centralize my email in one place - but to keep it all online so that I can access it from various computers - home, office, etc.) Needless to say, it is a process - but your "canned responses" lab is going to make it that much easier, for sure.
Thank you!
Suzanne
Suzanne Isabella Marketing
ps - On a side note, I have been committing to the Google suite of products - both at home and at work. It's tough sometimes (Google Chrome / Adobe Shockwave conflict, anyone???) but it's things like this pleasant surprise "Canned Responses" lab that make it easier :)
Apr 16, 2013
RE: Open letter to @BestBuy #CrappyCustomerService
***For the entire thread, click here***
from: Twitter (Best Buy) <twitter@bestbuy.com>
from: Twitter (Best Buy) <twitter@bestbuy.com>
date: Tue, Apr 16, 2013 at 4:20 PM
subject: RE: Open letter to @BestBuy #CrappyCustomerService
Good afternoon,
I’d like to start by saying how truly sorry I am for your poor experience at the White Marsh store. I can understand completely why you would be feeling frustrated and disappointed. I’d like to personally apologize for the lack of customer service you’ve received.
Also, I’d like to thank you for taking time out of your day to provide us with feedback and allowing us to improve as a company. I’m going to document a formal complaint here at Best Buy Corporate against the store. We take these complaints very seriously. Finally, I’ll send an email to the management of the store to make them aware of this situation and John’s excellent customer service.
Again, I’m sorry for the hassle you’ve had to endure throughout this process. I hope that you’ll give us another chance to show you how much we value you as a customer.
Blake
Community Connector
Best Buy Corporate
Open letter to @BestBuy #CrappyCustomerService
***For the entire thread, click here***
to: Twitter@bestbuy.com
date: Tue, Apr 16, 2013 at 12:53 PM
subject: Open letter to @BestBuy #CrappyCustomerService
Open letter to @BestBuy #
Wow. I went to Best Buy (White Marsh, MD - Store #159) right when it opened (10am). I was looking for a memory card for my blackberry phone; I checked near USB drives, myself, but they were not there. I saw an associate sitting on the floor there (long, curly light brown hair) with a clipboard/inventory sheets and so I said "Excuse me, do you work here?" but she could not hear me over her ipod headphones. She took a headphone out and said "Excuse me?", like I was interrupting her. (Also she had a light gray sweatshirt on so it was not obvious that she was a Best Buy employee.) I know these inventory people don't usually like to be bothered so I said "Excuse me, do you work here?", to which she said "I work for the Best Buy COMPANY, but I don't work for THIS Best Buy." Wow. All I could do was turn away, say "WOW" to myself and walk away.
I next went in search of an associate who might actually want/be able to help me - but they are hard to find! I wandered over to the laptop department and told the guy I was looking for a memory card for my phone; he didn't look me in the eye but pointed across the store and said "Camera department", again not super excited to help. (No such thing as walking the customer to the product he/she is looking for, atBest Buy!) I wandered over to that department but had a little trouble finding the memory card - looked up to see if there was an associate for the camera department? Not at Best Buy! I finally found what I was looking for - thank goodness I at least knew what I was looking for?
The one thing that I CAN say for Best Buy is you guys have good prices. And it was cool that I got a 32GB memory card for like $30 - the price sticker even said that it was usually $69.99, so that was cool too.
I took my product up to the front - I also wanted to buy rechargeable batteries but at that point I was so pissed off about the (lack of) customer service that I didn't want to give Best Buy any more money than I was already going to give them. (I can get rechargeable batteries anywhere - can't always find memory cards everywhere.) I went up to the cash register, noticed three different Best Buy employees on my way from the camera department to the front of the store who were just leaning on counters/desks and/or chatting with each other. Awesome.
At the front of the store (register) I had my one pleasant interaction of the experience with an employee named John (cashier). He was polite and efficient and helpful and he also smelled nice, which I noticed as I stood there. He did not hand me a "Best Buy Values Your Opinion" card - but I noticed that he had a small stack of them next to his register and so I asked for one. I made sure to also ask for his name as he was the one pleasant employee that I crossed paths with.
I realize that a lot of people maybe go into Best Buy these days just to look at products and then go home to make their online purchases (either from Best Buy's website or elsewhere). Maybe your company has taken this into account and scaled back on actual employees/sales force on the floor, I don't know. Or maybe your employees feel this way and so they don't actually care enough to really help out the customers. But as a customer, I left the store actually mad about it - and so I made sure to come fill out a survey to let your company and your employees know that customers DO still notice.
On another note, I think that your "take a short survey and enter for a chance to win a $5000 Best Buy shopping spree" is silly and not really much of an incentive. With an (unrealistic) prize like that, I don't really believe that "Best Buy Values Your Opinion". Personally, I believe "Win One of fifty $100 gift cards" would be more realistic - meaning that the consumer would feel like it might actually be worth his/her time to respond, whereas some elusive $5000 shopping spree probably doesn't even really exist.
I was coming here to give my opinion, regardless of whether or not the prize exists. I'm just saying, so you know.
Thanks for letting me vent.
Suzanne B.
@suzanneisabella on twitter
to: Twitter@bestbuy.com
date: Tue, Apr 16, 2013 at 12:53 PM
subject: Open letter to @BestBuy #CrappyCustomerService
Per tweet (@suzanneisabella Susan, I'm so sorry to hear about the lack of service you received. Please send an e-mail to Twitter@BestBuy.com) I am copy/paste-ing this letter into an email for you. It was not an actual letter that I sent but rather a survey that I completed (at www.bestbuycares.com), earlier today - and then posted on twitter
Wow. I went to Best Buy (White Marsh, MD - Store #159) right when it opened (10am). I was looking for a memory card for my blackberry phone; I checked near USB drives, myself, but they were not there. I saw an associate sitting on the floor there (long, curly light brown hair) with a clipboard/inventory sheets and so I said "Excuse me, do you work here?" but she could not hear me over her ipod headphones. She took a headphone out and said "Excuse me?", like I was interrupting her. (Also she had a light gray sweatshirt on so it was not obvious that she was a Best Buy employee.) I know these inventory people don't usually like to be bothered so I said "Excuse me, do you work here?", to which she said "I work for the Best Buy COMPANY, but I don't work for THIS Best Buy." Wow. All I could do was turn away, say "WOW" to myself and walk away.
I next went in search of an associate who might actually want/be able to help me - but they are hard to find! I wandered over to the laptop department and told the guy I was looking for a memory card for my phone; he didn't look me in the eye but pointed across the store and said "Camera department", again not super excited to help. (No such thing as walking the customer to the product he/she is looking for, atBest Buy!) I wandered over to that department but had a little trouble finding the memory card - looked up to see if there was an associate for the camera department? Not at Best Buy! I finally found what I was looking for - thank goodness I at least knew what I was looking for?
The one thing that I CAN say for Best Buy is you guys have good prices. And it was cool that I got a 32GB memory card for like $30 - the price sticker even said that it was usually $69.99, so that was cool too.
I took my product up to the front - I also wanted to buy rechargeable batteries but at that point I was so pissed off about the (lack of) customer service that I didn't want to give Best Buy any more money than I was already going to give them. (I can get rechargeable batteries anywhere - can't always find memory cards everywhere.) I went up to the cash register, noticed three different Best Buy employees on my way from the camera department to the front of the store who were just leaning on counters/desks and/or chatting with each other. Awesome.
At the front of the store (register) I had my one pleasant interaction of the experience with an employee named John (cashier). He was polite and efficient and helpful and he also smelled nice, which I noticed as I stood there. He did not hand me a "Best Buy Values Your Opinion" card - but I noticed that he had a small stack of them next to his register and so I asked for one. I made sure to also ask for his name as he was the one pleasant employee that I crossed paths with.
I realize that a lot of people maybe go into Best Buy these days just to look at products and then go home to make their online purchases (either from Best Buy's website or elsewhere). Maybe your company has taken this into account and scaled back on actual employees/sales force on the floor, I don't know. Or maybe your employees feel this way and so they don't actually care enough to really help out the customers. But as a customer, I left the store actually mad about it - and so I made sure to come fill out a survey to let your company and your employees know that customers DO still notice.
On another note, I think that your "take a short survey and enter for a chance to win a $5000 Best Buy shopping spree" is silly and not really much of an incentive. With an (unrealistic) prize like that, I don't really believe that "Best Buy Values Your Opinion". Personally, I believe "Win One of fifty $100 gift cards" would be more realistic - meaning that the consumer would feel like it might actually be worth his/her time to respond, whereas some elusive $5000 shopping spree probably doesn't even really exist.
I was coming here to give my opinion, regardless of whether or not the prize exists. I'm just saying, so you know.
Thanks for letting me vent.
Suzanne B.
@suzanneisabella on twitter
Best Buy Support @BestBuySupport 16 Apr @suzanneisabella Thank you for your feedback and allowing us to improve as a company. I hope that you'll give us another chance. ^BH
***For the entire thread, click here***
@suzanneisabella Thank you for your feedback and allowing us to improve as a company. I hope that you'll give us another chance. ^BH
— Best Buy Support (@BestBuySupport) April 16, 2013
@suzanneisabella You can even send the same letter you posted. We would love to be able to document your complaint properly. ^TT
***For the entire thread, click here***
@suzanneisabella You can even send the same letter you posted. We would love to be able to document your complaint properly. ^TT
— Best Buy Support (@BestBuySupport) April 16, 2013
@suzanneisabella Susan, I'm so sorry to hear about the lack of service you received. Please send an e-mail to Twitter@BestBuy.com.
***For the entire thread, click here***
@suzanneisabella Susan, I'm so sorry to hear about the lack of service you received. Please send an e-mail to Twitter@BestBuy.com.
— Best Buy Support (@BestBuySupport) April 16, 2013
Open letter to @BestBuy #CrappyCustomerService
***For the entire thread, click here***
Open letter to @BestBuy #CrappyCustomerService Wow. I went to Best Buy (White Marsh, MD - Store #159) right (cont) http://t.co/GMMFhscj1U
— Suzanne B. (@suzanneisabella) April 16, 2013
Open letter to @BestBuy #CrappyCustomerService
Originally posted to Twitlonger, click here
Wow. I went to Best Buy (White Marsh, MD - Store #159) right when it opened (10am). I was looking for a memory card for my blackberry phone; I checked near USB drives, myself, but they were not there. I saw an associate sitting on the floor there (long, curly light brown hair) with a clipboard/inventory sheets and so I said "Excuse me, do you work here?" but she could not hear me over her ipod headphones. She took a headphone out and said "Excuse me?", like I was interrupting her. (Also she had a light gray sweatshirt on so it was not obvious that she was a Best Buy employee.) I know these inventory people don't usually like to be bothered so I said "Excuse me, do you work here?", to which she said "I work for the Best Buy COMPANY, but I don't work for THIS Best Buy." Wow. All I could do was turn away, say "WOW" to myself and walk away.
I next went in search of an associate who might actually want/be able to help me - but they are hard to find! I wandered over to the laptop department and told the guy I was looking for a memory card for my phone; he didn't look me in the eye but pointed across the store and said "Camera department", again not super excited to help. (No such thing as walking the customer to the product he/she is looking for, at Best Buy!) I wandered over to that department but had a little trouble finding the memory card - looked up to see if there was an associate for the camera department? Not at Best Buy! I finally found what I was looking for - thank goodness I at least knew what I was looking for?
The one thing that I CAN say for Best Buy is you guys have good prices. And it was cool that I got a 32GB memory card for like $30 - the price sticker even said that it was usually $69.99, so that was cool too.
I took my product up to the front - I also wanted to buy rechargeable batteries but at that point I was so pissed off about the (lack of) customer service that I didn't want to give Best Buy any more money than I was already going to give them. (I can get rechargeable batteries anywhere - can't always find memory cards everywhere.) I went up to the cash register, noticed three different Best Buy employees on my way from the camera department to the front of the store who were just leaning on counters/desks and/or chatting with each other. Awesome.
At the front of the store (register) I had my one pleasant interaction of the experience with an employee named John (cashier). He was polite and efficient and helpful and he also smelled nice, which I noticed as I stood there. He did not hand me a "Best Buy Values Your Opinion" card - but I noticed that he had a small stack of them next to his register and so I asked for one. I made sure to also ask for his name as he was the one pleasant employee that I crossed paths with.
I realize that a lot of people maybe go into Best Buy these days just to look at products and then go home to make their online purchases (either from Best Buy's website or elsewhere). Maybe your company has taken this into account and scaled back on actual employees/sales force on the floor, I don't know. Or maybe your employees feel this way and so they don't actually care enough to really help out the customers. But as a customer, I left the store actually mad about it - and so I made sure to come fill out a survey to let your company and your employees know that customers DO still notice.
On another note, I think that your "take a short survey and enter for a chance to win a $5000 Best Buy shopping spree" is silly and not really much of an incentive. With an (unrealistic) prize like that, I don't really believe that "Best Buy Values Your Opinion". Personally, I believe "Win One of fifty $100 gift cards" would be more realistic - meaning that the consumer would feel like it might actually be worth his/her time to respond, whereas some elusive $5000 shopping spree probably doesn't even really exist.
I was coming here to give my opinion, regardless of whether or not the prize exists. I'm just saying, so you know.
Thanks for letting me vent.
Suzanne B.
@suzanneisabella on twitter
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