Showing posts with label app feedback. Show all posts
Showing posts with label app feedback. Show all posts
Oct 4, 2013
Sep 19, 2013
Buffer's "affiliate program"
Hey, @buffer Pls expand on "Share Buffer, get xtra features" option - done so several times, wanted 2 ask b4 deciding whether/not 2 continue
— Suzanne Isabella (@suzanneisabella) September 18, 2013
@suzanneisabella Hi Suzanne! Sure thing, for every person who signs up via your referral link, you get an extra spot in Buffer. :) -Carolyn
— Buffer (@buffer) September 18, 2013
@buffer "Extra spot" = extra profile? If I have SmallBiz plan (25) & 1 person signs up thru me, then I get to attach 1 more? #stillconfused
— Suzanne Isabella (@suzanneisabella) September 19, 2013
@suzanneisabella Afraid not Suzanne - one extra slot in your Buffer queue instead. -Colin
— Buffer (@buffer) September 19, 2013
Aug 8, 2013
Re: Goodbye @googleadsense, hello @VigLink!
Hey @suzanneisabella Excited to have you on board rt: 14K+ hits on my 4 sites over 4 mos... Goodbye @googleadsense, hello @VigLink!...
— VigLink (@VigLink) August 8, 2013
Aug 7, 2013
Small token of appreciation... #welovebuffer
Hey @buffer we use u for EVERYTHING we do, putting button on website was the LEAST we could do http://t.co/QLsv61FzhQ pic.twitter.com/o3hDeT5efz
— Suzanne B. (@suzanneisabella) August 8, 2013
Goodbye @googleadsense, hello @VigLink
14K+ hits on my 4 sites over 4 mos = $11.36, TOTAL?!? Goodbye @googleadsense, hello @VigLink! #excited #learningasigo pic.twitter.com/VO2tGtLdBA
— Suzanne B. (@suzanneisabella) August 8, 2013
Jul 1, 2013
@BlackBerryHelp #NOThelpful
Jun 28, 2013
Tweet to @BlackBerryHelp
@BlackBerryHelp Contacts lost after installing OS 7.1.0.991 Bundle 2705 to my Blackberry Bold 9930 http://t.co/QckwYLz31e
— Suzanne B. (@suzanneisabella) June 28, 2013
Contacts lost after installing OS 7.1.0.991 Bundle 2705 to my Blackberry Bold 9930
Blackberry Support,
I am hoping that you might be able to help me. I updated my Blackberry Bold 9930 to the OS 7.1.0.991 Bundle 2705, earlier this week (on my desktop, using Blackberry Desktop software). I thought that everything was going well; but at the end of the install/upgrade, this message appeared:
Your BlackBerry! Device Software is updated and you can safely disconnect your device.
Warmings were encountered during the loading process:
Application data could not be restored to the device. The backup data file has been
saved to (file name/location within my computer) You can use the Desktop Software
Backup/Restore tool to restore this information.
Warmings were encountered during the loading process:
Application data could not be restored to the device. The backup data file has been
saved to (file name/location within my computer) You can use the Desktop Software
Backup/Restore tool to restore this information.
I looked at the screen of my phone and could see that the background on my screen had not been restored, for example, and so I went ahead and used the backup/restore tool (along with the file mentioned) to restore that info. Upon completion, my screen looked the way that it had before and so I assumed it to be a good indication that the upgrade/installation had gone fairly smoothly. The problem that I ran across, however, once I exited the desktop software and disconnected my phone from my computer, is that only a fraction of the contacts on my phone are still in place. (I had approx 3,000 - I now have 600? Looks to me like maybe only the recent contacts were restored?)
Getting all of my contacts back/restored is more important to me than having the OS 7.1.0.991 Bundle 2705 installed and so I went back to the most recent backup file that the Desktop Software had created from my phone and stored on my computer (an hour or so before having updated/installed the 7.1.0.991 Bundle 27050) - and I went ahead and restored my phone with that, hoping that my contacts would be restored. (I did not do a wipe of my phone or anything like that.) No such luck.
I am wondering if you have any suggestions of where I might be able to find/locate all of my contacts and/or how I might get them back? I never used Backup Assistant on my phone (as I had assumed that my contacts were part of what my Desktop Software was backing up, each time) - and I also do not use BBM and so I do not know whether that function of my phone could be helpful or not.
I am a bit at a loss. I've been using Blackberry devices (old-school pager-type, Pearl, Curve, Bold, etc) for 11 years now but am feeling frustrated and losing patience. I consider myself relatively tech-savvy but am losing patience with the brand.
Thanks,
suzanne
Getting all of my contacts back/restored is more important to me than having the OS 7.1.0.991 Bundle 2705 installed and so I went back to the most recent backup file that the Desktop Software had created from my phone and stored on my computer (an hour or so before having updated/installed the 7.1.0.991 Bundle 27050) - and I went ahead and restored my phone with that, hoping that my contacts would be restored. (I did not do a wipe of my phone or anything like that.) No such luck.
I am wondering if you have any suggestions of where I might be able to find/locate all of my contacts and/or how I might get them back? I never used Backup Assistant on my phone (as I had assumed that my contacts were part of what my Desktop Software was backing up, each time) - and I also do not use BBM and so I do not know whether that function of my phone could be helpful or not.
I am a bit at a loss. I've been using Blackberry devices (old-school pager-type, Pearl, Curve, Bold, etc) for 11 years now but am feeling frustrated and losing patience. I consider myself relatively tech-savvy but am losing patience with the brand.
Thanks,
suzanne
Jun 27, 2013
Cozi app/website feedback: Confusion locating customer service, good customer service (once located) & annoying/redundant upgrade-to-Gold ad to current Gold members
(sent in to Cozi customer service - using their "Contact customer care" form, located here - on Thurs, June 27 2013)
THIS IS A QUESTION RELATED TO COZI.
I was really into the app when I first began using it (earlier this year) but little by little I am losing interest/affection for it. While I am writing you this email I wanted to take the opportunity to suggest that Cozi/USCellular might consider putting some kind of logo/link/button on the USCellular customer service page that says "Cozi customer service here" or "Are you a Cozi subcriber? Click here!". When I was a regular (read: Free) Cozi subscriber, Cozi advertised "Priority support: Go right to the front of the line with top priority email-based customer support!" as one of the many perks that I would get if I upgraded to Cozi Gold:
I'm sure that someone else must have raised this point - but I just want to express how CONFUSING it is for a Cozi Gold subscriber (looking for support) to actually understand how/where to go for support. On the Cozi Gold page, there is a link provided - but when the US Cellular page pops up - with no Cozi logo anywhere, no mention of Cozi anywhere (like "Cozi members, click here!" for example)
- even when the customer is completing this form that I am currently completing right now, there is not even an option within the "Topic" drop-down box for "Cozi issue/question". I do not mean to be a marketing nerd but I really dig your app/service and I would like to see it continue doing well, becoming more and more popular, getting more and more users, etc - and so I am passing along this question/suggestion. When I upgraded to Cozi Gold (with the understanding that I would receive "Priority support: Go right to the front of the line with top priority email-based customer support!", if ever I needed it) and then had a hard time actually finding/locating that customer support, when I actually did need it, I felt resentful for having upgraded to Cozi Gold under that pretense.
Aside from that above issue, I would like to point out that the Cozi customer service does seem to be very good (once the customer understands/guesses where to send their concern/issue/question). When I already used this customer service form within the US Cellular site (the same one that I am completing right now), I recall receiving a relatively quick response to my question/issue. In addition, I have been impressed with the Cozi page on Facebook - the response by the Page to customer questions/comments, there. So that is very cool.
Anyway, neither of the above two things (difficulty locating Cozi customer support and the good customer support, once it is located) is the reason that I came here today. The reason that I came here today was to ask/complain/indicate annoyance/confusion regarding the new message (ad) that I saw when I logged onto my Cozi desktop app, this morning. Under the "Our Family" heading within my home page, today, I saw this message:
2 Reasons You’ll Want to Start the Summer with Cozi Gold
See more of the summer calendar on the go with Cozi Gold's mobile month view, and get a free photo book from Shutterfly when you upgrade!
Under the message were the highlit words "Read more"; when I clicked on them I was taken to a generic page with more info:
I was confused as to why I was seeing this message about upgrading to Cozi Gold - wondered if maybe my subscription to Cozi Gold had been cancelled? When I looked at the top of this generic page, it said "sign in / sign up" and so I thought that maybe I was seeing the message because I had not been logged into my profile under the Cozi website. I signed in on the website and went to my homepage, there - but I am still seeing the message there.
I went back to that page about "2 Reasons You’ll Want to Start the Summer with Cozi Gold" and realized that it was actually an entry within the Cozi blog. I scrolled down the page and saw one comment under the blog entry from a fellow customer who was one step ahead of me:
I can appreciate the marketing - but just wanted to let you know that it was confusing/frustrating to receive the message on my home page when I am already a Cozi Gold subscriber. When I realized that Cozi put this message/ad on my home page on purpose - with no regard to my status as a current Cozi Gold subscriber - it made me annoyed.
Again, I love(d) the Cozi app/website/service, back when I began using it earlier this year - I am writing in hopes of communicating to you some ideas/suggestions/feedback in order to contribute/ensure the continued success of the app/service.
Thanks for listening!
Suzanne B.
Cozi user since 4/2013
ps - My very last observation/suggestion for today would be that Cozi does have a profile on Twitter but that it does not list "Follow Cozi on Twitter" under the "Extras" section of a member's homepage (bottom-right area of my Cozi home screen?)
- nor is the Twitter profile listed on the Cozi facebook page
A suggestion would be that links to the Cozi profile on Twitter be listed under the "Extras" section of the member's homepage and also on the Cozi facebook page in order to boost Cozi's twitter followers
(sent in to Cozi customer service - using their "Contact customer care" form, located here - on Thurs, June 27 2013)
THIS IS A QUESTION RELATED TO COZI.
I was really into the app when I first began using it (earlier this year) but little by little I am losing interest/affection for it. While I am writing you this email I wanted to take the opportunity to suggest that Cozi/USCellular might consider putting some kind of logo/link/button on the USCellular customer service page that says "Cozi customer service here" or "Are you a Cozi subcriber? Click here!". When I was a regular (read: Free) Cozi subscriber, Cozi advertised "Priority support: Go right to the front of the line with top priority email-based customer support!" as one of the many perks that I would get if I upgraded to Cozi Gold:
I'm sure that someone else must have raised this point - but I just want to express how CONFUSING it is for a Cozi Gold subscriber (looking for support) to actually understand how/where to go for support. On the Cozi Gold page, there is a link provided - but when the US Cellular page pops up - with no Cozi logo anywhere, no mention of Cozi anywhere (like "Cozi members, click here!" for example)
- even when the customer is completing this form that I am currently completing right now, there is not even an option within the "Topic" drop-down box for "Cozi issue/question". I do not mean to be a marketing nerd but I really dig your app/service and I would like to see it continue doing well, becoming more and more popular, getting more and more users, etc - and so I am passing along this question/suggestion. When I upgraded to Cozi Gold (with the understanding that I would receive "Priority support: Go right to the front of the line with top priority email-based customer support!", if ever I needed it) and then had a hard time actually finding/locating that customer support, when I actually did need it, I felt resentful for having upgraded to Cozi Gold under that pretense.
Aside from that above issue, I would like to point out that the Cozi customer service does seem to be very good (once the customer understands/guesses where to send their concern/issue/question). When I already used this customer service form within the US Cellular site (the same one that I am completing right now), I recall receiving a relatively quick response to my question/issue. In addition, I have been impressed with the Cozi page on Facebook - the response by the Page to customer questions/comments, there. So that is very cool.
Anyway, neither of the above two things (difficulty locating Cozi customer support and the good customer support, once it is located) is the reason that I came here today. The reason that I came here today was to ask/complain/indicate annoyance/confusion regarding the new message (ad) that I saw when I logged onto my Cozi desktop app, this morning. Under the "Our Family" heading within my home page, today, I saw this message:
2 Reasons You’ll Want to Start the Summer with Cozi Gold
See more of the summer calendar on the go with Cozi Gold's mobile month view, and get a free photo book from Shutterfly when you upgrade!
Under the message were the highlit words "Read more"; when I clicked on them I was taken to a generic page with more info:
I was confused as to why I was seeing this message about upgrading to Cozi Gold - wondered if maybe my subscription to Cozi Gold had been cancelled? When I looked at the top of this generic page, it said "sign in / sign up" and so I thought that maybe I was seeing the message because I had not been logged into my profile under the Cozi website. I signed in on the website and went to my homepage, there - but I am still seeing the message there.
I went back to that page about "2 Reasons You’ll Want to Start the Summer with Cozi Gold" and realized that it was actually an entry within the Cozi blog. I scrolled down the page and saw one comment under the blog entry from a fellow customer who was one step ahead of me:
I can appreciate the marketing - but just wanted to let you know that it was confusing/frustrating to receive the message on my home page when I am already a Cozi Gold subscriber. When I realized that Cozi put this message/ad on my home page on purpose - with no regard to my status as a current Cozi Gold subscriber - it made me annoyed.
Again, I love(d) the Cozi app/website/service, back when I began using it earlier this year - I am writing in hopes of communicating to you some ideas/suggestions/feedback in order to contribute/ensure the continued success of the app/service.
Thanks for listening!
Suzanne B.
Cozi user since 4/2013
ps - My very last observation/suggestion for today would be that Cozi does have a profile on Twitter but that it does not list "Follow Cozi on Twitter" under the "Extras" section of a member's homepage (bottom-right area of my Cozi home screen?)
- nor is the Twitter profile listed on the Cozi facebook page
A suggestion would be that links to the Cozi profile on Twitter be listed under the "Extras" section of the member's homepage and also on the Cozi facebook page in order to boost Cozi's twitter followers
(sent in to Cozi customer service - using their "Contact customer care" form, located here - on Thurs, June 27 2013)
Jun 4, 2013
Cozi Customer Service not really that helpful, actually
---------- Forwarded message ----------
From: Customer Resolution Support <CustomerResolutionSupport@uscellular.com>
Date: Tue, Jun 4, 2013
Subject: RE: U.S. Cellular Customer Service Online Request
Questions/Comments: Hey there - I love love love the Cozi app (I upgraded right away to Cozi Gold - use the desktop app at work, the mobile app on my BlackBerry and just started using the Android app on my brand-new ASUS nexus 7 tablet that I got for Mother's Day!). I was just wondering if there is anyone else experiencing trouble printing out their calendar since upgrading to Adobe Acrobat? (In particular anything more than "this week" - for example, when I try now to "Print Next Few Weeks"?) Also my other question is I am no longer able to find option "send this list to another family member's cell phone"? I swear I used to be able to do that, when I first started using Cozi, a couple months ago?!? Thanks
Date: Tue, Jun 4, 2013
Subject: RE: U.S. Cellular Customer Service Online Request
Good Afternoon Suzanne,
I really appreciate you taking the time to write to us. I sincerely apologize for the long delay in my response and I want to thank you for patiently awaiting my reply. I understand your concern with not being able to print or send your lists to family members. I am more than happy to provide you with information that you may find helpful.
I was unable to find any known issues with this application. Unfortunately, we do not support third party applications so I wouldn’t be able to provide extensive troubleshooting steps to resolve that issue. However, I recommend deleting the application and then reinstalling it to see if that will resolve the issue. I am sorry that I couldn’t be more assistance to you.
Thank you Suzanne for your time and allowing me the opportunity to assist you. If you have any questions or concerns please do not hesitate to contact us at 888-944-9400. I hope you have a great day!
Stephanie R.
Customer Resolution Support
U.S.Cellular|”Hello Better”
From: Suzanne Benson [mailto:suzanne.isabella@
Sent: Thursday, May 23, 2013 2:49 PM
To: Customer Resolution Support
Subject: OLR2930610 U.S. Cellular Customer Service Online Request
Sent: Thursday, May 23, 2013 2:49 PM
To: Customer Resolution Support
Subject: OLR2930610 U.S. Cellular Customer Service Online Request
Questions/Comments: Hey there - I love love love the Cozi app (I upgraded right away to Cozi Gold - use the desktop app at work, the mobile app on my BlackBerry and just started using the Android app on my brand-new ASUS nexus 7 tablet that I got for Mother's Day!). I was just wondering if there is anyone else experiencing trouble printing out their calendar since upgrading to Adobe Acrobat? (In particular anything more than "this week" - for example, when I try now to "Print Next Few Weeks"?) Also my other question is I am no longer able to find option "send this list to another family member's cell phone"? I swear I used to be able to do that, when I first started using Cozi, a couple months ago?!? Thanks
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