Showing posts with label twitter. Show all posts
Showing posts with label twitter. Show all posts
Oct 4, 2013
Aug 20, 2013
Re: Buffer: Anything between Awesome and Business?
From: Buffer <hello@bufferapp.com>
Date: Tue, Aug 20, 2013 at 2:59 PM
To: Suzanne
To: Suzanne
Hey Suzanne!
Thank you so much for the email! I can understand exactly where you are coming from. I apologize that at the moment, I don't have a great answer for you. We don't currently have an ad-hoc way to add more accounts. The plans are pretty well set at the level you see. However, this is an area that the team is always revisiting and making sure it is the best approach. So, that is to say, that there could be changes in the future but not clear when.
Sorry that I can't really solve this one right now for you. You could always sign up for the free-trial and test it out and see if it makes sense. Maybe with the coming release of Google Plus Pages, you will find it is the right time after all? I'm not trying to sell you on something you don't need - I just wanted you to have all of the info I have! :)
--
Brian
Thank you so much for the email! I can understand exactly where you are coming from. I apologize that at the moment, I don't have a great answer for you. We don't currently have an ad-hoc way to add more accounts. The plans are pretty well set at the level you see. However, this is an area that the team is always revisiting and making sure it is the best approach. So, that is to say, that there could be changes in the future but not clear when.
Sorry that I can't really solve this one right now for you. You could always sign up for the free-trial and test it out and see if it makes sense. Maybe with the coming release of Google Plus Pages, you will find it is the right time after all? I'm not trying to sell you on something you don't need - I just wanted you to have all of the info I have! :)
Please don't hesitate to reach out if you have any more questions at all - I am here to help!
Cheers,
Brian
--
Brian
P.S. We're always around and love hearing from you. Please get in touch if you want to ask something or even just to say hello :-)
Buffer: Anything between Awesome and Business?
From: Suzanne
Date: Tue, Aug 20, 2013 at 2:39 PM
To: Buffer <hello@bufferapp.com>
To: Buffer <hello@bufferapp.com>
Hey there,
I am loving Buffer (thanks!) but finding myself stuck between outgrowing-the-Awesome-Plan and Not-quite-big-enough-for-the-Business Plan. Is there any option yet for something in between - say, 18 accts for $30/month?
Thanks for all you do,
Suzanne
Aug 16, 2013
Hey @Buffer what are chances of getting something btween #Awesomeplan and #Businessplan - say, like 18 accts for $30/mo? #pleasepleaseplease
Hey @Buffer what are chances of getting something btween #Awesomeplan and #Businessplan - say, like 18 accts for $30/mo? #pleasepleaseplease
— Suzanne Isabella (@suzanneisabella) August 16, 2013
Jun 27, 2013
Cozi app/website feedback: Confusion locating customer service, good customer service (once located) & annoying/redundant upgrade-to-Gold ad to current Gold members
(sent in to Cozi customer service - using their "Contact customer care" form, located here - on Thurs, June 27 2013)
THIS IS A QUESTION RELATED TO COZI.
I was really into the app when I first began using it (earlier this year) but little by little I am losing interest/affection for it. While I am writing you this email I wanted to take the opportunity to suggest that Cozi/USCellular might consider putting some kind of logo/link/button on the USCellular customer service page that says "Cozi customer service here" or "Are you a Cozi subcriber? Click here!". When I was a regular (read: Free) Cozi subscriber, Cozi advertised "Priority support: Go right to the front of the line with top priority email-based customer support!" as one of the many perks that I would get if I upgraded to Cozi Gold:
I'm sure that someone else must have raised this point - but I just want to express how CONFUSING it is for a Cozi Gold subscriber (looking for support) to actually understand how/where to go for support. On the Cozi Gold page, there is a link provided - but when the US Cellular page pops up - with no Cozi logo anywhere, no mention of Cozi anywhere (like "Cozi members, click here!" for example)
- even when the customer is completing this form that I am currently completing right now, there is not even an option within the "Topic" drop-down box for "Cozi issue/question". I do not mean to be a marketing nerd but I really dig your app/service and I would like to see it continue doing well, becoming more and more popular, getting more and more users, etc - and so I am passing along this question/suggestion. When I upgraded to Cozi Gold (with the understanding that I would receive "Priority support: Go right to the front of the line with top priority email-based customer support!", if ever I needed it) and then had a hard time actually finding/locating that customer support, when I actually did need it, I felt resentful for having upgraded to Cozi Gold under that pretense.
Aside from that above issue, I would like to point out that the Cozi customer service does seem to be very good (once the customer understands/guesses where to send their concern/issue/question). When I already used this customer service form within the US Cellular site (the same one that I am completing right now), I recall receiving a relatively quick response to my question/issue. In addition, I have been impressed with the Cozi page on Facebook - the response by the Page to customer questions/comments, there. So that is very cool.
Anyway, neither of the above two things (difficulty locating Cozi customer support and the good customer support, once it is located) is the reason that I came here today. The reason that I came here today was to ask/complain/indicate annoyance/confusion regarding the new message (ad) that I saw when I logged onto my Cozi desktop app, this morning. Under the "Our Family" heading within my home page, today, I saw this message:
2 Reasons You’ll Want to Start the Summer with Cozi Gold
See more of the summer calendar on the go with Cozi Gold's mobile month view, and get a free photo book from Shutterfly when you upgrade!
Under the message were the highlit words "Read more"; when I clicked on them I was taken to a generic page with more info:
I was confused as to why I was seeing this message about upgrading to Cozi Gold - wondered if maybe my subscription to Cozi Gold had been cancelled? When I looked at the top of this generic page, it said "sign in / sign up" and so I thought that maybe I was seeing the message because I had not been logged into my profile under the Cozi website. I signed in on the website and went to my homepage, there - but I am still seeing the message there.
I went back to that page about "2 Reasons You’ll Want to Start the Summer with Cozi Gold" and realized that it was actually an entry within the Cozi blog. I scrolled down the page and saw one comment under the blog entry from a fellow customer who was one step ahead of me:
I can appreciate the marketing - but just wanted to let you know that it was confusing/frustrating to receive the message on my home page when I am already a Cozi Gold subscriber. When I realized that Cozi put this message/ad on my home page on purpose - with no regard to my status as a current Cozi Gold subscriber - it made me annoyed.
Again, I love(d) the Cozi app/website/service, back when I began using it earlier this year - I am writing in hopes of communicating to you some ideas/suggestions/feedback in order to contribute/ensure the continued success of the app/service.
Thanks for listening!
Suzanne B.
Cozi user since 4/2013
ps - My very last observation/suggestion for today would be that Cozi does have a profile on Twitter but that it does not list "Follow Cozi on Twitter" under the "Extras" section of a member's homepage (bottom-right area of my Cozi home screen?)
- nor is the Twitter profile listed on the Cozi facebook page
A suggestion would be that links to the Cozi profile on Twitter be listed under the "Extras" section of the member's homepage and also on the Cozi facebook page in order to boost Cozi's twitter followers
(sent in to Cozi customer service - using their "Contact customer care" form, located here - on Thurs, June 27 2013)
THIS IS A QUESTION RELATED TO COZI.
I was really into the app when I first began using it (earlier this year) but little by little I am losing interest/affection for it. While I am writing you this email I wanted to take the opportunity to suggest that Cozi/USCellular might consider putting some kind of logo/link/button on the USCellular customer service page that says "Cozi customer service here" or "Are you a Cozi subcriber? Click here!". When I was a regular (read: Free) Cozi subscriber, Cozi advertised "Priority support: Go right to the front of the line with top priority email-based customer support!" as one of the many perks that I would get if I upgraded to Cozi Gold:
I'm sure that someone else must have raised this point - but I just want to express how CONFUSING it is for a Cozi Gold subscriber (looking for support) to actually understand how/where to go for support. On the Cozi Gold page, there is a link provided - but when the US Cellular page pops up - with no Cozi logo anywhere, no mention of Cozi anywhere (like "Cozi members, click here!" for example)
- even when the customer is completing this form that I am currently completing right now, there is not even an option within the "Topic" drop-down box for "Cozi issue/question". I do not mean to be a marketing nerd but I really dig your app/service and I would like to see it continue doing well, becoming more and more popular, getting more and more users, etc - and so I am passing along this question/suggestion. When I upgraded to Cozi Gold (with the understanding that I would receive "Priority support: Go right to the front of the line with top priority email-based customer support!", if ever I needed it) and then had a hard time actually finding/locating that customer support, when I actually did need it, I felt resentful for having upgraded to Cozi Gold under that pretense.
Aside from that above issue, I would like to point out that the Cozi customer service does seem to be very good (once the customer understands/guesses where to send their concern/issue/question). When I already used this customer service form within the US Cellular site (the same one that I am completing right now), I recall receiving a relatively quick response to my question/issue. In addition, I have been impressed with the Cozi page on Facebook - the response by the Page to customer questions/comments, there. So that is very cool.
Anyway, neither of the above two things (difficulty locating Cozi customer support and the good customer support, once it is located) is the reason that I came here today. The reason that I came here today was to ask/complain/indicate annoyance/confusion regarding the new message (ad) that I saw when I logged onto my Cozi desktop app, this morning. Under the "Our Family" heading within my home page, today, I saw this message:
2 Reasons You’ll Want to Start the Summer with Cozi Gold
See more of the summer calendar on the go with Cozi Gold's mobile month view, and get a free photo book from Shutterfly when you upgrade!
Under the message were the highlit words "Read more"; when I clicked on them I was taken to a generic page with more info:
I was confused as to why I was seeing this message about upgrading to Cozi Gold - wondered if maybe my subscription to Cozi Gold had been cancelled? When I looked at the top of this generic page, it said "sign in / sign up" and so I thought that maybe I was seeing the message because I had not been logged into my profile under the Cozi website. I signed in on the website and went to my homepage, there - but I am still seeing the message there.
I went back to that page about "2 Reasons You’ll Want to Start the Summer with Cozi Gold" and realized that it was actually an entry within the Cozi blog. I scrolled down the page and saw one comment under the blog entry from a fellow customer who was one step ahead of me:
I can appreciate the marketing - but just wanted to let you know that it was confusing/frustrating to receive the message on my home page when I am already a Cozi Gold subscriber. When I realized that Cozi put this message/ad on my home page on purpose - with no regard to my status as a current Cozi Gold subscriber - it made me annoyed.
Again, I love(d) the Cozi app/website/service, back when I began using it earlier this year - I am writing in hopes of communicating to you some ideas/suggestions/feedback in order to contribute/ensure the continued success of the app/service.
Thanks for listening!
Suzanne B.
Cozi user since 4/2013
ps - My very last observation/suggestion for today would be that Cozi does have a profile on Twitter but that it does not list "Follow Cozi on Twitter" under the "Extras" section of a member's homepage (bottom-right area of my Cozi home screen?)
- nor is the Twitter profile listed on the Cozi facebook page
A suggestion would be that links to the Cozi profile on Twitter be listed under the "Extras" section of the member's homepage and also on the Cozi facebook page in order to boost Cozi's twitter followers
(sent in to Cozi customer service - using their "Contact customer care" form, located here - on Thurs, June 27 2013)
Jun 4, 2013
Cozi Customer Service not really that helpful, actually
---------- Forwarded message ----------
From: Customer Resolution Support <CustomerResolutionSupport@uscellular.com>
Date: Tue, Jun 4, 2013
Subject: RE: U.S. Cellular Customer Service Online Request
Questions/Comments: Hey there - I love love love the Cozi app (I upgraded right away to Cozi Gold - use the desktop app at work, the mobile app on my BlackBerry and just started using the Android app on my brand-new ASUS nexus 7 tablet that I got for Mother's Day!). I was just wondering if there is anyone else experiencing trouble printing out their calendar since upgrading to Adobe Acrobat? (In particular anything more than "this week" - for example, when I try now to "Print Next Few Weeks"?) Also my other question is I am no longer able to find option "send this list to another family member's cell phone"? I swear I used to be able to do that, when I first started using Cozi, a couple months ago?!? Thanks
Date: Tue, Jun 4, 2013
Subject: RE: U.S. Cellular Customer Service Online Request
Good Afternoon Suzanne,
I really appreciate you taking the time to write to us. I sincerely apologize for the long delay in my response and I want to thank you for patiently awaiting my reply. I understand your concern with not being able to print or send your lists to family members. I am more than happy to provide you with information that you may find helpful.
I was unable to find any known issues with this application. Unfortunately, we do not support third party applications so I wouldn’t be able to provide extensive troubleshooting steps to resolve that issue. However, I recommend deleting the application and then reinstalling it to see if that will resolve the issue. I am sorry that I couldn’t be more assistance to you.
Thank you Suzanne for your time and allowing me the opportunity to assist you. If you have any questions or concerns please do not hesitate to contact us at 888-944-9400. I hope you have a great day!
Stephanie R.
Customer Resolution Support
U.S.Cellular|”Hello Better”
From: Suzanne Benson [mailto:suzanne.isabella@
Sent: Thursday, May 23, 2013 2:49 PM
To: Customer Resolution Support
Subject: OLR2930610 U.S. Cellular Customer Service Online Request
Sent: Thursday, May 23, 2013 2:49 PM
To: Customer Resolution Support
Subject: OLR2930610 U.S. Cellular Customer Service Online Request
Questions/Comments: Hey there - I love love love the Cozi app (I upgraded right away to Cozi Gold - use the desktop app at work, the mobile app on my BlackBerry and just started using the Android app on my brand-new ASUS nexus 7 tablet that I got for Mother's Day!). I was just wondering if there is anyone else experiencing trouble printing out their calendar since upgrading to Adobe Acrobat? (In particular anything more than "this week" - for example, when I try now to "Print Next Few Weeks"?) Also my other question is I am no longer able to find option "send this list to another family member's cell phone"? I swear I used to be able to do that, when I first started using Cozi, a couple months ago?!? Thanks
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